The problem: 
The client hired me for a research engagement to understand how task flow in their software was falling short for users, and how to best improve it. 
The solution:
I conducted in-person diagnostic user testing sessions (problem interviews) to uncover pain points in the existing designs. I took notes alongside a client team member. I guided the team through proven methods to organize and interpret our notes. The images below show a charting method for organizing results, and a priority matrix used to organize next steps and action items. The third image shows a team sketching workshop I facilitated to brainstorm ideas for solving our top-priority problems. 
Lastly I designed low-fidelity wireframes (3 alternate versions) that show 3 different solutions for organizing information in a workflow, pulling together different pieces from the sketching workshop. Low fidelity wireframes like these are meant to describe general sequencing and layout of the user experience, NOT final visuals. Often in order to get to polished visual designs we must do several iterations of these low-fidelity wireframes to work out nitty-gritty details and compare several different solutions "on paper". Seeing different designs and how they play out is the best way to understand whether or not a design will work holistically. 
Version 1:
Version 2
Version 3:
Back to Top